Paige Musical Products
All Paige Musical Products including the Paige Capos and Paige Musical Merchandise have their own warranties, Returns and shipping policies. Before you make a new purchase please review each policy carefully. These policies can be found below.
Standard Shipping Turnaround & Fees
Shipping turnaround on any Paige Musical Product within the United States is shipped using the United States Postal Service and can take up to two (2) weeks to arrive once processed through our shipping department. Shipping on any Paige Musical product outside of the United States is shipped using the United States Postal Service and can take up to three (3) months to arrive once processed through our shipping department. All orders will be provided with a tracking number.
Shipping fees on any Paige Musical Product within the United States is free of charge on new orders. Shipping on any Paige Musical Product outside of the United States is a $10 shipping fee and will be applied at time of purchase on new orders.
Should you have a replacement or repaired product shipped back to you, the policies on shipping turnaround and fees are different. Please review each policy carefully. All policies can be found below.
Defective Product Policies
Paige Musical Product Warranty
Paige Musical Products, at its discretion, will not charge to repair or replace any of its purchased capo models due to manufacturing defects during normal use. In order to verify that your product was purchased within the last two years, you must have registered your capo on our website at the time of purchase or have proof of a receipt. Any claims will result in the return of the defective item.
Original models have a two year warranty on all non-replaceable parts.
Clik ETI models have two year warranty on all non-replaceable parts.
PaigePro models have a lifetime warranty on all non-replaceable parts.
Paige Musical Products do not have to be purchased directly through our website to qualify for the warranty coverage.
Defects or damage that result from improper operation, storage, misuse or abuse, accident or neglect, such as physical damage to the product, contact with liquid, water, rain, dirt, or extreme heat, all of which may alter the cosmetic appearance and overall performance of the Paige Musical Product are all excluded from warranty service.
Replacement sleeves will wear out with use. The life of the tube can be extended simply by turning the tube so that a fresh, non grooved, area covers the strings. These sleeves are available through our online store or through some dealers. If your sleeve is worn out from normal use the warranty doesn’t get you a free replacement. A link to buy replacement sleeves can be found here.
Felt replacement kits are also available through our website. Like the tubes the pieces will wear out with extended use.
If you have registered your Paige Musical Product and/or have confirmation of purchase/receipt (your Paige Musical Product must have been purchased within the last 2 years-see above), and you feel your Paige Musical Product is defective, and would like to fill out our form to receive a replacement because you feel it is defective, please fill out our return form.
After you fill out our return form we will review it to confirm product registration or a receipt.
If you qualify for a return and replacement/repair of a defective product, we will process a shipping label at no cost to you for you to print and attach to a sealed box containing your defective product. You will need to return this to us.
Once we have received your defective product we will generate a coupon for your product replacement on our website (insert link)
Capos That Don’t Fit
A Paige Musical Capo that does not fit your instrument does not qualify for a return, refund, or replacement. We do not recommend one Paige Capo over another for specific types of instruments as every instrument is made differently from one to the next. Please visit our Detailed Description of each Model before purchasing to ensure your capo is the best fit for your instrument.
Returning capos that do not fit are not eligible for replacement or refund. Should the purchaser still wish to return that capo, the purchaser is responsible for paying return shipping fees for capos that do not fit.